Our teams perform an audit of your existing situation to help you get the most from their recommendations and advice specially tailored to your requirements. Over and above simply identifying your needs, our teams will examine the challenges facing your business and will operate as a genuine source of new ideas to help you achieve optimal performance.
Our experts place their skills at your service, advising you on the best hardware architecture and providing concrete solutions concerning the configuration of software systems, etc. We work with you to define a service quality plan and service level agreements (SLA).
- Our experts are on hand to help
Our engineers and technicians have been recruited, trained and certified in state-of-the-art technologies (CCNA, CCIE, etc), and can provide you with their valuable expertise. Working at the very cutting edge of information technology, they adapt seamlessly to your professional processes, integrating the specific characteristics of your resources (e-commerce, media, collaborative tools and professional applications, etc.).
To optimise your ROI, Ecritel works to boost your performance. To achieve this, it proposes a personalised approach with solutions carefully adapted to your situations and problems.
- The Project Leader
You will have a dedicated project leader at your disposal, who will be your key point of contact, supporting you throughout the project. He will operate as an interface with the installation, operation and support teams, guaranteeing the satisfactory performance of your operations. Our project leaders are fully skilled in reversibility and can draw upon their solid experience in the takeover and management of critical systems.
- The Steering Committee
At your request, we will assemble a steering and monitoring committee using tailored and regular reporting solutions. In compliance with ITIL best practices, with the Service Quality Plan (SQP) and with the Service Level Agreements (SLA), the steering committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management of indicators.