Our facility management packages
Ecritel Inc. can propose services guaranteeing a high level of availability and optimal security, based on your company’s strategy and your in-house skills
| MANAGEMENT SERVICES (PER SERVER) |
LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
|---|---|---|---|
| Monitoring Service | |||
| Network availability (monitoring) | X | X | X |
| Equipments availability | |||
| Resources (Core, RAM, discs, load) | |||
| Services (http, ftp, mysql, mails, DNS) | |||
| Management and Administration | |||
| Equipment | X | X | X |
| Reboot | |||
| Physical equipment Maintenance | |||
| Replacement | |||
| Operating system | X | X | |
| Control and management system (Linux/Windows) | |||
| Updates and security patches (avec accord du client) | |||
| User creation (tse/ssh/ftp…), emails, etc… | |||
| Domains creation, virtualhost, etc… | |||
| Backup control (if option choosen) | |||
| SSL key addition | |||
| Reinstallation | |||
| Server local firebreak management | |||
| Software components | X | ||
| Standard services installation and configuration (http, ftp, mysql, mails, DNS) | |||
| Specific services installation and configuration (Third softwares) | |||
| Support | |||
| Standard Support (ticketing, telephone, email) 8am-8pm | 30mns | 90mns | 120mns |
| Prices | Included | $60 CAD | $120 CAD |
| TECHNICAL AID | |||
|---|---|---|---|
| 24/7 technical aid (ticketing, telephone, email) | 60mns | 120mns | 150mns |
| Tarifs | $15 CAD | $30 CAD | $45 CAD |
| Imediate technical Aid (Private number, specific technical resources, intervention report) | If subscription | ||
| OUT OF MANAGEMENT CONTRACT | |||
|---|---|---|---|
| Standard Support (8am-8pm) | $45 CAD / Heure | ||
| External hour Support | $90 CAD / Hour | ||
- And also…. a tailored proposal: To meet your budgetary, professional and technical requirements as precisely as possible, Ecritel enables you to choose your services and SLA. Contact us
Our service level commitments
- 99,99% Guaranteed Availability Level
- 15 mins Guaranteed Intervention Time
- 4 hours Guaranteed Restoration Time
With continuous monitoring and an on-site presence 24 hours a day, 7 days a week, 365 days a year, Ecritel guarantees the reliability of your platforms. To support you and to help you achieve maximum performance, Ecritel has created a range of facilities management services, adapted to your requirements.
