Dedicated teams to meet your needs
Our teams of engineers and architects have the latest Cisco, VMware, Microsoft and EMC certifications...
Research & Development
Our R&D team is at the core of Ecritel, constantly creating and improving our offerings.
IT systems
This team is responsible for developing and maintaining our internal tools (API, ERP, CMDB, customer portal, etc.).
Installation and migration
As the name suggests, this team is responsible for planning, implementing and developing your solution.
Supervision
Our customer experience specialists monitor the environment 24 hours a day, every day of the week, every day of the year, in each of our datacenters, and are the first to respond to any alerts or requests from customers.
Systems administration
Our customer support experts, specialized in Unix/Linux or Windows systems, are available 24 hours a day, every day of the week, to handle Level I and Level II escalations. This team focuses on two areas:
- The systems team maintains our shared cloud infrastructure,
- The Premium team maintains our dedicated private infrastructure to the unique specifications of each customer.
Network administration
This team maintains Ecritel's basic structure and customer network. It is available 24 hours a day, every day of the week, for immediate intervention.
Ecritel Canada
4030 Saint-Ambroise Street #240, Montreal, QC H4C 2C7
+1 514 878 2395
contact@ecritel.ca