99,99%
Uptime guarantee
15 MINUTES
Guaranteed response time
4 HOURS
Recovery time guarantee
Ecritel Global Security
Every business needs an IT infrastructure that can adapt quickly to its needs. Ecritel Cloud Center is a fully managed cloud solution that offers the flexibility to meet your company's growing needs. Outsource your infrastructure while retaining full control of your information systems!
Public
High-performance shared infrastructure: the self-service portal combined with our world-class management services offers the best of both worlds. On Ecritel's managed and cloud hosting platform, you'll find easy, fully customizable, on-demand self-service features.
Private
Dedicated infrastructure in our data centers: an environment built and maintained to your exact specifications with Ecritel's world-class expertise and support. Let us work with you to create an infrastructure specifically designed to meet your needs.
Hybrid
Ecritel engineers can create a hybrid environment, combining your in-house infrastructure with Ecritel's cloud (public and/or private) to create a customized solution to meet your business needs and technical requirements.
Continual support
To maximize your return on investment, Ecritel works with you to improve the performance of your infrastructure. We take a personalized approach with solutions carefully tailored to your needs.
Our outsourcing offers
Ecritel offers different levels of service to guarantee the highest levels of efficiency. We also offer customized support packages and service level agreements to meet your specific workload requirements.
Level / 1
- Real-time supervision,
- Equipment maintenance,
- Technical assistance,
- Intervention (facultatif)
Level / 2
- Real-time supervision,
- Equipment maintenance,
- Technical assistance,
- Intervention (optional),
- OS management,
- Operations center maintenance,
Level / 3
- Real-time supervision,
- Equipment maintenance,
- Technical assistance,
- Intervention (optional),
- OS management,
- Operations center maintenance,
- Software administration,
- Updates
Reasons for choosing us
Scalability
Flexible operation in line with the evolution of your business (events, peak activity, etc.).
Elasticity
Maintain maximum performance with Ecritel's managed hosting platform, which can handle high audience peaks.
Availability
Service continuity of over 99.99% 24 hours a day, 7 days a week, 365 days a year.
Reliability
Ecritel data centers are equipped with multiple power, cooling and broadband connections, guaranteeing continuous high performance.
Speed
Quick deployment of additional resources.
Environment
When you choose the Cloud, you reduce your energy costs by up to 30%.
Specific operational requirements
Some applications have special requirements. In such cases, operating procedures are detailed in the operating program. Our engineers are responsible for carrying out the specific processes and procedures.
Reactivity
Thanks to our service level agreement, you can be sure of minimum processing times for your requests.
Efficiency
If an incident occurs, we will carry out the necessary checks and pass on the problem to the network or operating system departments.
Support
Details of work carried out and operational incidents are stored in a change control database to maintain a complete history of your infrastructure and the solutions provided.
Transparency
We'll keep you informed throughout the process and once the work is complete: we'll send you a ticket with a detailed report describing the actions taken.
See other solutions
Ecritel Canada
4030 Saint-Ambroise Street #240, Montreal, QC H4C 2C7
+1 514 878 2395
contact@ecritel.ca